Support

Last updated July 29, 2026

Contact us

Email [email protected] with any question, bug report, or request. We read every message and normally reply within two business days. It helps if you include your device and iOS/Android version, and the name of the spot if your question is about a specific pin.

How do I add a cooling spot?

Tap +, drag the map so the pin sits on the spot, then pick a category. The first time, you verify an email once — enter your address, tap Send code, and type the 6-digit code we email you. After that, adding a spot is a single tap on the same device.

Do I have to allow location access?

No. Location access only centers the map on you. If you tap Don’t Allow, you can still browse the map, add spots, and confirm spots — just pan the map yourself.

I never received my verification code

Check your spam folder first. Codes expire after 15 minutes, so request a new one if the old one has aged out. If nothing arrives, email [email protected] and we will verify you by hand.

A spot is wrong, closed, or no longer has air conditioning

Open the spot and tap 👎 No, it’s gone. Once a spot collects three more “gone” than “still cool” answers, it drops off the map automatically — no admin needed. You can also Delete this pin for a spot you added yourself, as long as nobody has reacted to it yet.

How do I remove my account and data?

Tap Delete account in the top bar while signed in, or use the account deletion page. This erases your email and the link to the spots you reported. See our Privacy Policy for what we store and for how long.

Why do I see ads?

Ads keep ACMap free to use. You can decline personalized ads when the tracking prompt appears (or in your device privacy settings) and you will still see non-personalized ads — nothing in the app is locked behind them.

Report abuse or an unsafe listing

Email [email protected] with the spot name and what is wrong. We remove spam, private property, and unsafe listings on review.